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Privacy Policy

Last updated: December 15, 2025


1. Introduction

Welcome to Omniwara. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or use our services.


2. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows: Identity Data, Contact Data, Technical Data, and Usage Data.


3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To register you as a new customer.
  • To process and deliver your orders.
  • To manage our relationship with you.
  • To improve our website, products/services, marketing or customer relationships.

4. Third-Party Integrations

Our service integrates with various third-party platforms (e.g., WhatsApp Business API, Meta, Google, Salesforce). When you use these integrations:

  • Data required for message delivery (phone numbers, message content) may be shared with these providers.
  • Usage of these platforms is also subject to their respective privacy policies.
  • We do not control the data processing practices of these third-party providers.

4.1 Facebook and Instagram Data ("Platform Data")

When you choose to connect your Facebook Pages or Instagram Business Accounts to Omniwara, we access specific "Platform Data" in accordance with Meta's Platform Terms and Developer Policies.

Data We Collect: We collect your Facebook Page ID, Page Name, Page Access Token, Instagram Business Account ID, Instagram Username, Profile Picture, and the content of messages/comments sent to your connected Pages/Accounts.

Purpose of Processing: This data is used SOLELY to provide the core functionality of our service: enabling you to view and reply to customer messages from a unified inbox dashboard.

No Unauthorized Sharing: We do not sell, transfer, or share your Platform Data with third parties (such as ad networks or data brokers) for their own independent marketing or advertising purposes.


5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.


6. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us via the contact form on our website.

7. Data Deletion Instructions

You have the right to request the deletion of your user account and all associated Platform Data at any time.

Automated Deletion: You can disconnect a channel directly from your Omniwara dashboard settings, which will stop accurate data collection for that channel.

Full Account Deletion: To request the permanent deletion of your Omniwara account and all stored Facebook/Instagram Platform Data, please email us at [email protected] with the subject line "Data Deletion Request". We will process your request and permanently delete all your data from our servers within 30 days.