Omnichannel communication infrastructure
PT Omniva Digital Indonesia delivers integrated messaging, telephony, and agent platforms for enterprises that need reliable, scalable customer engagement.
About PT Omniva Digital Indonesia
Headquartered at Menara 165 (17th Floor), South Jakarta, PT Omniva Digital Indonesia is an ISO 27001 certified enterprise communication infrastructure provider. We engineer scalable messaging solutions with complete Indonesian data sovereignty, high deliverability, and enterprise-grade SLA assurance.
ISO 27001 & Data Sovereignty
Certified ISO 27001 Information Security Management System (ISMS) with local data residency in Jakarta Tier-3/4 data centers, fully compliant with Indonesia's UU PDP (Law No. 27/2022).
Direct Carrier Routing
Direct interconnects with leading Indonesian telecommunication operators including Telkomsel, Indosat Ooredoo Hutchison, and XL Axiata for sub-second OTP delivery.
99.9% Uptime SLA
High-availability redundant architecture backed by active primary failover and dedicated 24/7 technical customer support for enterprise operations.
Official Meta BSP Partner
Enterprise WhatsApp Business API partner with official green-badge verification support, automated template compliance, and scalable broadcast pipelines.
Our Solutions
Comprehensive tools and infrastructures tailored for your business needs.
Omnichannel Hub
Broadcasting
SMS Push Notification & OTP: Secure and lightning-fast delivery for critical alerts and authentication.
WhatsApp Business API: Official enterprise-grade messaging for high engagement.
Voice Message: Automated voice broadcasting with precise delivery tracking.
Inbound Interaction
AI & Automation: Intelligent chatbots that resolve queries instantly and reduce agent workload.
Live Agent: A unified dashboard to manage conversations across all digital channels seamlessly.
Telephony
Inbound & Outbound Call: Enterprise-grade telephony solution for high-volume handling.
Analytic Recording: Advanced recording features for quality assurance and business insights.
Marketing Targeted
SMS LBA & Targeted
Trigger automated promotions to customers within a specific radius of your location.
WhatsApp LBA & Targeted
Data-driven campaigns filtered by demographics and customer interests.
RCS Targeted
Next-generation rich messaging with interactive buttons and high-res media (no app required).
Our Services
Custom development solutions for your business.
Web Development
From high-converting landing pages to complex enterprise web portals.
App Development
Custom Android and iOS solutions designed for performance and user experience.
Pricing Plans
Transparent, flexible pricing tailored for your enterprise communication needs.
SMS Blast
- Instant OTP & Notification delivery
- Direct Telkomsel, Indosat & XL routing
- Detailed delivery receipt reporting
- Special price for volume: ≥ 1,000K/month
WhatsApp Blast
- Marketing
- Utility & Auth
- Official Meta WhatsApp Business API
- Interactive templates & rich media
- Special price for volume: ≥ 500K/month
Omnichannel
- Unlimited channels
- Support channel WhatsApp & Live Chat Widget
- Analytic Report & Team Dashboard
- Send Message REST API
- Working Hours & AI Auto Responder
- Start & Manage Conversations
- Advanced & Scheduled Broadcasts
- Contact Segmentation & Tags
- System Primary Failover Backup
- Include 1 WhatsApp Business API Number
- FAQ Chatbot integration
Frequently Asked Questions
Everything you need to know about Omniwara, pricing, data compliance, and enterprise onboarding.
What is Omniwara and who is PT Omniva Digital Indonesia?
Omniwara is an enterprise omnichannel communication infrastructure platform engineered by PT Omniva Digital Indonesia. Headquartered at Menara 165 (17th Floor) in South Jakarta, we provide unified multi-agent customer dashboards, WhatsApp Business API solutions, high-throughput SMS Blast & OTP gateways, automated voice messaging, and AI customer chatbots.
How much does Omniwara cost for SMS Blast and WhatsApp Business API?
Omniwara offers transparent pricing with zero hidden surcharges:
- SMS Blast & OTP: Starts from Rp 445 per message with volume discount tiers available for sends over 1,000,000 messages per month.
- WhatsApp Business API: Starts from Rp 377 per message for Utility and Authentication conversations, and Rp 597 per message for Marketing campaigns, with volume rates for sends over 500,000 messages per month.
- Omni Smart Unified Agent Dashboard: Starts from Rp 750,000 per month, which includes 1 official WhatsApp Business API number, unlimited agent seats, AI automated responses, broadcast scheduling, and real-time analytics.
Does Omniwara comply with Indonesian data sovereignty and PDP regulations?
Yes. Omniwara’s core data storage, server infrastructure, and messaging logs reside in certified Tier-3 and Tier-4 data centers in Jakarta, Indonesia. We operate in strict compliance with Indonesia's Personal Data Protection Law (UU PDP No. 27 of 2022) and official Meta Platform Developer Policies.
What features are included in the Omni Smart platform?
Omni Smart unifies multi-channel customer interactions into a single agent view. Features include official WhatsApp Business API integration, web livechat widget, AI chatbot workflows, business hours management & auto-responders, multi-agent conversation routing, customer segmentation, broadcast scheduling, primary failover redundancy, and detailed performance analytics.
Which telecommunication carriers does Omniwara support in Indonesia?
Omniwara maintains direct telecommunications interconnects with all leading Indonesian mobile network operators, including Telkomsel, Indosat Ooredoo Hutchison, and XL Axiata, ensuring maximum delivery rates, sub-second OTP arrival, and carrier-grade reliability.
Ready to Elevate Your Customer Communications?
Office: Menara 165, 17th Floor, Jl. TB Simatupang, South Jakarta, DKI Jakarta, Indonesia.
Partnership & Collaboration: [email protected] | Sales WhatsApp: +62 823-1153-4468